We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
If you have any comments, suggestions or complaints, you may contact us by e-mail at [email protected]
Please note that the global organisation Escape Hunt works via a franchise formula – this means that each branch will have its own privacy statement. This statement is purely for the branche Escape Hunt Maastricht.
The personal information we collect from you will be used amongst our group of companies for some or all of the following purposes:
Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Website; improve the layout and/or content of the pages of the Escape Hunt Maastricht website and customise them for users; identify visitors on the Escape Hunt Maastricht website; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
When you register an account with Escape Hunt on any of its websites and locations worldwide whether online or in person in a branch or otherwise provide us with your personal information through the Website, we will also use your personal information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
In exceptional circumstances Escape Hunt Maastricht may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.;
Escape Hunt Maastricht may share your personal information with third parties and our affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by Escape Hunt Maastricht. In sharing your personal information with them, we endeavor to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the above mentioned purposes.
Escape Hunt Maastricht does not ever engage into the business of selling customers’ personal information to third parties.
You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below. Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event
You can update your personal information anytime by accessing your account on the Escape Hunt Website. If you do not have an account with us, you can do so by contacting us at our e-mail address below.
If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by Escape Hunt Maastricht within the past years, please contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.
If you have an account with Escape Hunt Maastricht, you may access details of your order by logging into your account on the Website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat your Escape Hunt username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your Escape Hunt username, password or order details.
Escape Hunt Maastricht ensures that all information collected will be safely and securely stored. We protect your personal information by:
Escape Hunt Maastricht uses https encryption technology when processing your financial details.
If you believe that your privacy has been breached by Escape Hunt, please contact us at our e-mail address below
Escape Hunt does not sell products for purchase by children. If you are under 16 years old, you may use our website only with the involvement of a parent or guardian.
YOU ACKNOWLEDGE AND AGREE THAT ESCAPE HUNT MAASTRICHT HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF ESCAPE HUNT MAASTRICHT HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST ESCAPE HUNT MAASTRICHT FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.
If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us at [email protected] or call 06-44111455
Manager: Lex Nijenhuis