Escape Hunt

Cookie Policy and Privacy Here

PRIVACY & INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies and other tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Translations – Vertalingen – Übersetzungen

Wanneer u een vertaling wenst van onze privacy regels mailed u dan uw verzoek aan [email protected]
Wenn Sie eine Übersetzung unserer Datenschutzregeln wünschen, senden Sie Ihre Anfrage bitte an [email protected]

Privacy & Cookies

This policy describes how we, The Escape Hunt Experience Maastricht (TEHEM) use your personal data when you use our website (https://maastricht.escapehunt.com) or when you participate in our Escape Hunt Experience Maastricht branche. Please note that this policy does not cover the global and other local Escape Hunt branded websites and activities which are governed by their own Privacy Policy. You can view the relevant local privacy policies by clicking on the Privacy Policy link which is in the footer of each of the local pages.

We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

If you have any comments, suggestions or complaints, you may contact us by e-mail at [email protected]

Use and Disclosure of Personal Information

The personal information we collect from you will be used amongst our group of companies for some or all of the following purposes:

  • To facilitate your use of the Services;
  • To process orders you submit through the Website, whether for game bookings or products sold by Escape Hunt or a third party seller. Payments that you make through the Website for games or products, whether sold by Escape Hunt or a third party seller, will be processed by us;
  • To deliver the games or products you have purchased through the Website, whether sold by Escape Hunt or a third party seller, we may pass your personal information on to a third party in order to make delivery of the product to you, whether the product is sold through the Website by Escape Hunt or a third party seller;
  • To update you on the delivery of the products, whether sold through the Website by Escape Hunt or a third party seller, and for customer support purposes;
  • To compare information, and verify with third parties in order to ensure that the information is accurate;
  • To send you regular updates by email, mailshot or otherwise on news and initiatives globally and in your region or city. You may unsubscribe at any time by clicking unsubscribe at the bottom of the email of to request unsubscribed via [email protected]
  • Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Website; improve the layout and/or content of the pages of the Website and customise them for users; identify visitors on the Website; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
  • When you register an account with Escape Hunt on any of its websites and locations worldwide whether online or in person in a branch or otherwise provide us with your personal information through the Website, we will also use your personal information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
  • In exceptional circumstances Escape Hunt may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.;

EHEM may share your personal information with third parties and our affiliates for the above mentioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by EHEM. In sharing your personal information with them, we endeavour to ensure that the third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the above mentioned purposes.

EHEM does not ever engage into the business of selling customers’ personal information to third parties.

Withdrawal of Consent

You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at [email protected] Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event

Updating Your Personal Information

You can update your personal information anytime by accessing your account on the Escape Hunt Website. If you do not have an account with us, you can do so by contacting us at our e-mail address below.

Accessing Your Personal Information

If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by Escape Hunt within the past year, please contact us via [email protected] We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

If you have an account with Escape Hunt, you may access details of your order by logging into your account on the Website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat your Escape Hunt username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your Escape Hunt username, password or order details, except as stated in the Terms of Use.

Security of Your Personal Information

Escape Hunt ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent un-authorized computer access
  • Securely destroying your personal information when it is no longer needed for any legal or business purpose

Escape Hunt uses 128-bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

If you believe that your privacy has been breached by Escape Hunt, please contact us at [email protected]

Minor

Escape Hunt does not sell products for purchase by children. If you are under 16 years old, you may use our website only with the involvement of a parent or guardian.

Collection of Computer Data

Escape Hunt or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalised experience when you use the Services and/or access the Website.

When you visit Escape Hunt, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Webpage you were visiting before you came to our Website
  • The pages within the Website which you visit
  • The time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve the Website and the services and products we provide.

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser and help us to personalise the content to match your preferred interests more quickly, and to make our Services and Website more convenient and useful to you.

Web beacons are small graphic images that may be included on our Service and the Website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

No Spam, Spyware, or Virus

Spam, spyware or virus is not allowed on Website. Please set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Website. If you would like to report any suspicious messages, please contact us at our email address below.

Changes to the Privacy Policy

Escape Hunt shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Website.

EHEM Right

YOU ACKNOWLEDGE AND AGREE THAT ESCAPE HUNT HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF ESCAPE HUNT HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST ESCAPE HUNT FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.

Contacting EHEM

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us (and our Data Protection Officer) at [email protected]

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Some of our website pages may also contain a small transparent image file or line of code to record how you interact with them. They are often used in conjunction with web browser cookies and they are used to help us better analyse and improve our services and target relevant advertising based on your browsing behaviour and interests

We use the following cookies and tracking technologies:

  • Strictly necessary. These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting. These record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose: if you have visited our site you may be served with our advertising on third party sites (for example on Facebook)

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie type Name Purpose Expiry
Strictly necessary eh_accepts_cookies These are used by us to record that you have accepted our use of cookies when you first visited our website site. Recording this prevents us from asking you every time you visit our website Never
Strictly necessary wpcookienotifier_dismissed These are used by us to record that you have accepted our use of cookies when you first visited our website site. Recording this prevents us from asking you every time you visit our website 365 days
Analytical/performance _ga This helps us understand how many people visit the website by tracking if you have visited before 2 years
Analytical/performance _gid This helps us understand how many people visit the website by tracking if you have visited before 24 hours
Analytical/performance _gat This is used to help us manage the rate at which page view requests are made 1 minute
Analytical/performance AMP_TOKEN This is used to track how you got to the page you are visiting 30 seconds to 1 year
Analytical/performance _gac_<property-id> This helps us measure the effectiveness of our marketing activity by tracking conversion to adverts you may have seen before you visited our website 90 days
Analytical/performance _hjIncludedInSample This session cookie is set to track how you navigate the site 365 days
Functional hjClosedSurveyInvites From time to time we may ask you to fill in a Survey. When we do this, this cookie is used to ensure we don’t ask you to fill the survey again 365 days
Functional _hjDonePolls This cookie is used if you fill in a poll using the Feedback Poll widget, this is to ensure we do not ask you to fill the same poll twice 365 days
Functional _hjMinimizedPolls This cookie is used to track if you have minimised the Feedback Poll widget to ensure that the widget stays minimised as you navigate through our website 365 days
Functional _hjDoneTestersWidgets This cookie is set once you submit information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear again if you have already filled it in. 365 days
Functional _hjMinimizedTestersWidgets This cookie is set if you minimize a Recruit User Testers widget. It is used to ensure that the widget stays minimized when you navigate through your site. 365 days
Functional _hjDoneSurveys This cookie is set once you complete a survey. It is used to only load the survey content if you haven’t completed the survey yet. 365 days
Functional _hjShownFeedbackMessage This cookie is set when you minimize or complete Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if you navigate to another page where it is set to show. 365 days
Functional _icl_current_language These cookies are used to manage the multi-language aspect of our website 2 days
Functional _icl_visitor_lang_js These cookies are used to manage the multi-language aspect of our website 2 days
Functional wpml_browser_redirect_test This cookie is used to test if cookies are enabled Never
Functional wpml_referer_url This cookie records the last requested URL on the front end This cookie expires as soon as the browser is closed
Functional woocommerce_cart_hash This cookie stores the information for what you have in your basket on some of our local sites Never
Functional woocommerce_items_in_cart This cookie flags when changes are made to items in your basket on some of our local sites Never
Functional wp_woocommerce_session_ We use this cookie to retrieve your basket when you return to the site on some of our local sites 4 days
Functional woocommerce_recently_viewed This cookie records items you recently viewed on some of our local sites Never
Functional _wcml_booking_currency These cookies are used to record and manage currencies on parts of our website on some of our local sites 1 day
Functional _wcml_dashboard_currency These cookies are used to record and manage currencies on parts of our website on some of our local sites 1 day
Functional _wcml_order_currency These cookies are used to record and manage currencies on parts of our website on some of our local sites 1 day
Functional _wcml_reports_currency These cookies are used to record and manage currencies on parts of our website on some of our local sites 1 day
Functional _wcml_dashboard_order_language This cookie is used to record and manage language on parts of our website 1 day
Functional hjClosedSurveyInvites From time to time we may ask you to fill in a Survey. When we do this, this cookie is used to ensure we don’t ask you to fill the survey again 365 days
Functional _hjDonePolls This cookie is used if you fill in a poll using the Feedback Poll widget, this is to ensure we do not ask you to fill the same poll twice 365 days
Functional _hjMinimizedPolls This cookie is used to track if you have minimised the Feedback Poll widget to ensure that the widget stays minimised as you navigate through our website 365 days
Functional _hjDoneTestersWidgets This cookie is set once you submit information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear again if you have already filled it in. 365 days
Functional _hjMinimizedTestersWidgets This cookie is set if you minimize a Recruit User Testers widget. It is used to ensure that the widget stays minimized when you navigate through your site. 365 days
Functional _hjDoneSurveys This cookie is set once you complete a survey. It is used to only load the survey content if you haven’t completed the survey yet. 365 days
Functional _hjShownFeedbackMessage This cookie is set when you minimize or complete Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if you navigate to another page where it is set to show. 365 days
Targeting Facebook Pixel This tracks your visits to our website and is used to target you with relevant promotions when you log into your Facebook account. The information collected remains anonymous to Escape Hunt and cannot be used to identify you, however the information is received and processed by Facebook who are able to connect the data with your Facebook account n/a

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

To find out more about the Facebook Pixel and how to update your Facebook advertising settings, visit: facebook.com/about/privacy.