Terms & Conditions Escape Hunt Maastricht

1. Binding Agreement

Reservations made via de website, via email or via phone will be binding once confirmed by Escape Hunt Maastricht.

2. Payment

Reservation payment can be done online while making a reservation via Ideal or Bancontact. All online bookings need to be prepaid upon reservation. Company reservations will be confirmed and invoice will be send which must be paid within 15 days. When booking date is within 15 days these invoiced need to be paid before bookdate.

3. Cancellations and no shows

A booking becomes a no-show and entry will be declined if the team is 30 minutes or more late. In such a situation the money is not refundable and the booking is not changeable. All bookings are final as this is a LIVE game. No changes, cancellations or reschedules are allowed. In the unlikely event we can offer a re-schedule or other service, an administration fee will be charged. You will be notified of this at the time we agree to provide this service. Force Majeure. Escape Hunt Maastricht is not liable for any delays or obstructions causing delay to your arrival whether caused by bad weather, strikes, protests, floods, traffic jams, civil unrest or any other reason. It is your sole responsibility to arrive on time according to your booking. Vouchers can be redeemed up to 1 calendar year after issue.

4. The Game

• Minimum age of players is 11 years. Groups of children need to be accompanied by at least one adult.
• 2-5 players per escape room.
• People under influence of alcohol or on non-prescribed drugs might be turned away and the game becomes a no-show. We reserve the right to refuse entry to any person who is unfit, abusive or unsuitable in any way at the sole discretion of the owners and staff of Escape Hunt.
• Drinks and food may not be brought into the reception or Game Rooms.
• If you are late by more than 30 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.
• The Escape Hunt has camera surveilance for your own protection.
• Its not allowed to use force at breaking codes or taking things from the walls. The Escape Hunt Experience is entitled to charge the guests for any damage, which is intentional or caused by misuse of items
• Each player will participate in the game at their own risk
• Escape Hunt Maastricht does not tolerate any kind of bullying or harassment towards its employees.
• While you are on our premises, you must follow our rules and regulations, adopt proper standards of behavior, and cooperate with our employees at all times.
• Escape Hunt Maastricht cannot be held responsible for personal belongings or damage to personal belongings.. 

Using our website requires acceptance of the following:

ESCAPE HUNT WEBSITE

1. The website www.escapehunt.com is owned and operated by Escape Hunt Operations Ltd, t/a “The Escape Hunt Experience”. The company holds the right to amend or vary these terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
   2. The hereinafter terms apply to the use by any visitor of the Escape Hunt website and should be read carefully before any use.
   3. The Escape Hunt Experience does its best to supply you with the most current and accurate information on its website.
   4. The Escape Hunt Experience website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
   5. You are not permitted to link to or use all or any part of the The Escape Hunt Experience website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
   6. You accept that the Internet is not fully secure. The Escape Hunt Experience will take all appropriate steps to protect the security of any payment and debit / credit card information though Escape Hunt shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
   7. Escape Hunt shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

COPYRIGHT & CONFIDENTIALITY

8. All names, designs and slogans used on the website, in any marketing and at the premises are the copyright of Escape Hunt Operations Ltd and its owners. No use or reproduction of any kind is allowed.
   9. All players at Escape Hunt by making a booking agree to undertake not to discuss, divulge or circulate any information regarding the content of the games or any other proprietary information. By playing the games, all players agree not to pass on this information or they will render themselves liable to prosecution under breach of confidentiality rules.